Enhancing guest engagement
All guests are unique, and in order to succeed in the increasingly customer-centric world, property owners need to customise guest experiences to meet a variety of needs and desires.
Increased guest interaction can yield real and material benefits through an improved customer experience and ongoing loyalty to your brand !
Targetted communication
Creating an enhanced guest experience involves taking a more personal approach.
RMS' Guest Marketing functionality provides the tools to communicate directly one-on-one with guests in a meaningful and powerful manner.
Key Features
Triggered Correspondence
- The personal way to keep in touch with your guests with very little effort
- You set the rules
- Appropriate for individuals, select groups or all your guests
- Detailed overview of Triggered Correspondence functionality
Electronic Mail
- Design targeted & engaging email correspondence
- Make a lasting impression
- Pre-formatted templates available to add a professional touch
- Detailed overview of Electronic Mail functionality
SMS Messaging
- Timely, targeted, & a terrific way of engaging your guests
- Effective manner of communication
- Quick, inexpensive with more certainty the message is read
- Detailed overview of SMS Messaging functionality
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““The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.” - John Russell”
